NYA Customer Service Phone Directory
 

All New York & Atlantic Railway employees are dedicated to providing you with timely and quality rail service.

To assist you with your day-to-day contacts, below is a list of principal telephone and extension numbers.

New York & Atlantic Railway
Telephone: 718-497-3023
Fax: 718-497-3364

Customer Service
(Ask about our Internet Car Tracing and e-mail reports!)
Security measures require users wishing to trace cars to register.
Telephone: 718-497-3543
Fax: 718-497-5547

Accounting Department
Telephone: 312-341-1026
Fax: 312-431-0828

NYA freight tariff 8000-A, effective March 1, 2004 (pdf format)
NYA freight tariff 8000-A, supplement 2 , effective March 1, 2009 (pdf format)

NYA demurrage and storage tariff 8100 effective October 1, 2006 (pdf format)

Individual departments may be reached by dialing the following extensions.
Department Number Ext
Car Orders 718-928-2320  
Car Tracing - customers with Internet access wishing to trace cars are required to register. For more information, click here 718-497-3543  
Demurrage 718-928-2317
Dimensional Shipments 718-497-3543
Equipment Maintenance 718-928-2311  
Industrial Development 718-928-2307
Loss and Damage Investigation 718-928-2317
Marketing and Sales 718-928-2307
Overcharge Claims 312-324-7360
Pricing/Freight Rates 718-928-2307
Switch Orders/Spotting Instructions 718-497-3543  
Transportation 718-497-3543  
Waybilling 718-497-3543  
Accounting 312-324-7353
     
   
   
 
This page last updated on February 6, 2009